Refund Policy

We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 30 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 30 days of making a purchase.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

30 Day Money Back Period

We provide a 30-day money back guarantee on all Web Hosting and VPS Hosting packages with the following conditions:

Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
Refunds exclude setup fee
Refunds do not include the cost of additional services purchased such as domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
A written request must be submitted separately from the cancellation request within 31 days of cancellation.
Refunds are sent within 31 days of receiving the refund request.
Refunds are not granted to accounts closed for TAC or AUP violations.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to help@falconost.com

This document was last updated on April 30, 2021